Refund policy

At Nafisa Online Store, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, we’re here to help.

Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unworn, and in its original condition and packaging.
• Products that have been used, damaged by the customer, or missing original packaging may not be eligible for return.
• Certain products may be non-returnable due to hygiene or safety reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos/videos of the item and packaging. We will review the issue and arrange a suitable replacement or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.

Return Shipping

If the return is due to our mistake, such as receiving a wrong or defective item, Nafisa Online Store will cover the return shipping cost where applicable.

For returns due to a change of mind or other customer-related reasons, return shipping charges may apply.

How to Request a Return

To request a return or refund, please contact us with:

• Order number
• Customer name
• Reason for return
• Clear photos/videos of the product, if applicable

We reserve the right to refuse returns that do not meet the conditions mentioned above.

Thank you for shopping with Nafisa Online Store.